Your Well-Being Is Our Priority

Responsible Play — Gaming on abc 9 Should Be Fun, Not a Burden

Gaming should be a source of fun, not stress. abc 9 wants every member to enjoy gaming in a healthy way, within their own means. On this page you will find all the responsible gaming tools and guidance you need.

Limit-Setting Feature

Self-Exclusion Options

Session Time Controls

24/7 Bengali Support

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Gaming is for enjoyment, not a substitute for life

Online gaming is a great source of entertainment for millions of people. The thrill of betting on a cricket match, the excitement of spinning the slots — when kept as a balanced pastime, it adds joy to life.

Sometimes, without realising it, people reach a point where gaming is no longer just entertainment — it starts to affect everyday life. abc 9 believes the responsibility for preventing this does not rest solely with the player; the platform has a role to play too.

That's why we've built tools to give you full control over your gaming habits — from deposit limits to complete self-exclusion, everything is right at your fingertips.

Responsible gaming does not mean you cannot play. It means playing with awareness and intention — where gaming remains a small, enjoyable part of your life, not the whole of it.

Abc 9's Responsible Gaming policy is built with Bangladesh in mind. Our support team communicates in Bangla and is always here to help with any concerns.

Core Rules for Healthy Gaming

Set Your Budget Before You Play

At the start of each month, decide how much you are willing to spend on gaming — and stick to that limit.

Set a Time Limit

Decide in advance how long you'll play each day. Play only in your own time — not during work or family hours.

Take a Break When You Lose

Losing several times in a row is a sign today is not your day. Take a break instead of pushing on.

Quit While You're Ahead

Had a good win? Cash out and withdraw. Don't chase bigger wins and risk losing it all.

Do not make gaming your only source of entertainment

Family, friends, hobbies — give equal importance to the other joys in your life.

Abc 9 Responsible Gaming Tools

Use these features at any time to keep your gaming in check

Set Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Bet/Loss Limit Setting

Betting stops automatically once you've reached a set loss amount, reducing the risk of chasing losses and losing more.

Session Limits & Reminders

Decide in advance how long you'll play each day. Once your set time is up, abc 9 will automatically send you a reminder or end your session.

Cooling-Off Break

Take a temporary break from gaming for anywhere between 1 day and 6 weeks. You won't be able to log in during this period, but withdrawals will still be available.

Self-Exclusion

You can exclude yourself from the platform for a period of 6 months to 5 years. Your account cannot be reactivated for any reason during this time.

Activity Review

View your gaming history, total spend, and time played. This transparent data helps you make informed decisions.

Limit Setting: Quick Comparison

Limit Type	Effective From	Increase Limit	Reduce Limit	Available
Daily Deposit Limit	Instant	After 72 Hours	Instant	Active
Weekly Deposit Limit	Instant	After 72 Hours	Instant	Active
Monthly Deposit Limit	Instant	After 72 Hours	Instant	Active
Loss Limit	Instant	After 72 Hours	Instant	Active
Cooling-Off	Instant	Upon Expiry	Not Applicable	Active
Self-Exclusion (6 months+)	Instant	Upon Expiry	Not Applicable	Active

Recognize the Warning Signs

If you notice any of the following signs in yourself, pause and seek help.

Chasing Losses: Playing again after a loss with the mindset of "I'll win this time for sure."

Ignoring your budget: You have exceeded your set limit but cannot stop.

Hiding or Keeping Secrets: Hiding your gaming habits from family or friends.

Neglecting sleep, meals, or work: Gaming is disrupting your daily routine.

Gaming with Borrowed Money: Borrowing money or dipping into savings to fund gaming.

Increased stress and anxiety: Feeling restless or irritable when not gaming.

Repeated failed attempts to stop: You've decided to stop many times, but couldn't follow through.

Check Yourself

Answer the questions below to evaluate your gaming habits.

1. How did your total gaming spend last month compare to your monthly income?

2. After a loss, do you find yourself playing more to try to win it back?

3. Is gaming affecting your sleep, work, or time with family?

4. Do you hide your gaming habits from family or friends?

Abc 9's Commitment to Responsible Gaming

We do not consider our job done just by providing tools. The entire abc 9 team actively works to ensure responsible gaming.

Preventing minors from registering and actively verifying age.

Users are automatically alerted when unusual gaming patterns are detected on their account.

No promotional messages are sent to self-excluded users.

Our support team will reach out directly if signs of gaming addiction are detected on your account.

Including responsible gaming messages in all advertisements.

Our support team receives regular training on Responsible Gaming.

Self-exclusion requests are activated within 30 minutes of submission.

How to Self-Exclude

Feeling like you need a break? Follow these simple steps.

Contact abc 9 via Live Chat

Message our 24/7 Bangla support team with "I want to self-exclude."

Choose your exclusion period

6 months, 1 year, 2 years, or 5 years — your choice.

Identity Verification

A brief identity check will be carried out for security purposes.

Active within 30 minutes

Your account will be closed within half an hour of your request.

Cannot be reactivated before the period ends

Your account will not be reopened under any circumstances until the self-exclusion period has ended.

FAQ

There are multiple ways to reach the abc 9 support team. The fastest option is live chat — just click the chat icon at the bottom right of any page on the platform. Live chat is available 24/7, with support available in Bengali. You can also reach us by email at support@abc9.wine; messages are typically answered within 24 hours. For urgent matters (such as self-exclusion or account issues), use live chat for a near-instant response.

Withdrawal speed at abc 9 depends on the amount and your verification status. Under normal circumstances, withdrawals to bKash, Nagad, or Rocket are processed within 15 minutes to 2 hours of the request. If KYC verification has not been completed yet, your first withdrawal may take a little longer — typically within 24 hours. Large withdrawals (over ৳50,000) go through manual review, which can take 24–48 hours. Requests made between 11 PM and 6 AM are processed the following morning.